Refund and Returns Policy

Returns Eligibility

Customers may request a return within 14 days of receiving their order. To qualify for a return:

• The item must be unused, unworn, and in its original condition.
• The product must include original packaging, tags, accessories, and proof of purchase.
•  Items showing signs of use, damage, or alteration may not qualify for a refund or exchange.

Non-Returnable Items

• For hygiene, safety, and operational reasons, certain products cannot be returned, including:
• Intimate or personal care products
• Customized or personalized items
• Digital products or downloadable content
• Gift cards
• Clearance or final sale items

Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact our support team within 48 hours of delivery with:

• Your order number
• Clear photos/videos of the product and packaging
• A brief explanation of the issue
• Once verified, we will arrange a replacement, store credit, or full refund at no additional cost.

Refund Process

After your returned item is received and inspected, we will notify you regarding the approval status of your refund.

• Approved refunds will be processed back to your original payment method within 24- 48hrs maximum period and will arrive within 24hours–3 business days, depending on your bank or payment provider.
• Shipping Costs
• Original shipping fees are non-refundable unless the issue was caused by us.
• Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Order Cancellations

• Orders may only be canceled before they are processed or shipped. Once shipped, the order will fall under the standard return process.

Exchanges

• We only replace items if they are defective, damaged, or the wrong product was sent. Exchange requests are subject to product availability.

Fraud Prevention

• Opogo Store reserves the right to refuse returns or refunds in cases involving abuse, suspicious activity, excessive return behavior, or policy violations.

Contact Support

• For all refund and return inquiries, please contact our customer support team through support with your order details.

At Opogo Store, customer trust and satisfaction remain at the center of everything we do.